$3.50 per return for inspection and restocking
WHEN SHOULD I EXPECT TO RECEIVE MY ORDER?
Shipping begins mid January. Please allow 5-10 business days for your order to be processed before being shipped.
HOW LONG DOES SHIPPING TAKE AFTER FULFILLMENT?
Shipping begins mid January and usually takes the following time once shipped:
USA: 3-5 business days
Canada: 5-10 business days
World: 10-20 business days
Shop with Zody ships worldwide to all countries except Cuba, Iran and North Korea.
INTERNATIONAL SHIPPING FEES?
International shipments may incur customs fees. Policies and rates vary per country, and the fee is usually based on a variety of factors like weight, value, and size.
We do not take responsibility for customs fees.
THE ORDER NEVER ARRIVED?
If your order didn't end up arriving, be sure to let us know!
First check your shipping confirmation and check that you had entered the correct address. If the address was incorrect, though we'd be happy to send you another order to the correct address, it will have to be at your cost.
HOW DO I BEGIN THE PROCESS OF RETURNING MY ORDER FOR A REFUND OR AN EXCHANGE?
PLEASE CONTACT OUR TEAM BY EMAILING US AT THE EMAIL LISTED ABOVE BEFORE SHIPPING YOUR PACKAGE TO US. IF YOU SHIP AN ITEM TO US FOR A RETURN OR EXCHANGE WITHOUT CONTACTING US FIRST, WE CAN’T GUARANTEE THAT YOUR REQUEST WILL BE PROCESSED.
HOW LONG AFTER MY ORDER CAN I SUBMIT A RETURN OR EXCHANGE REQUEST?
RETURNS OR EXCHANGE REQUESTS MUST BE MADE WITHIN 30 DAYS OF THE DATE YOU RECEIVE YOUR ORDER. PLEASE NOTE THAT LIMITED EDITION ITEMS ARE NOT ELIGIBLE FOR EXCHANGES.
WILL YOU ACCEPT RETURNS OF PRODUCT IN ANY CONDITION?
ITEMS MUST BE RETURNED IN THEIR ORIGINAL CONDITION AND PACKAGING, WITH TAGS ATTACHED. RETURNED ITEMS CANNOT BE WASHED, WORN, USED, OR ALTERED IN ANY WAY.
WHO PAYS FOR MY RETURN?
YOU WILL COVER THE COST OF RETURN SHIPPING, EXCEPT IN ANY CASE WHERE WE ARE RESPONSIBLE FOR THE CAUSE OF THE RETURN OR EXCHANGE (SEE “DAMAGED, INCORRECT, OR INCOMPLETE ORDERS”).
HOW LONG WILL IT TAKE FOR ME TO GET A REFUND ON MY RETURNED ITEM?
PLEASE ALLOW 3-5 BUSINESS DAYS FOR YOUR ITEM TO BE PROCESSED. REFUNDS TYPICALLY TAKE 2-3 BUSINESS DAYS TO APPEAR IN YOUR ACCOUNT ONCE THEY’VE BEEN PROCESSED, BUT CAN OCCASIONALLY TAKE UP TO 5 BUSINESS DAYS.
DAMAGED, INCORRECT, OR INCOMPLETE ORDERS
WHAT DO I DO IF MY ORDER ARRIVED DAMAGED, INCORRECT, OR INCOMPLETE?
IF YOUR ITEM ARRIVED DAMAGED, OR YOU RECEIVED AN INCORRECT ITEM, WE’LL NEED PHOTOS TO VERIFY THE DAMAGE AND/OR TO CONFIRM WHICH INCORRECT ITEM WAS SHIPPED. THIS HELPS US UNDERSTAND WHAT WENT WRONG, AND HELPS TO MAKE SURE WE PREVENT SIMILAR ISSUES FOR YOU AND OTHER CUSTOMERS IN THE FUTURE.
WE ARE ONLY ABLE TO PROCESS A REFUND OR EXCHANGE FOR DAMAGED AND/OR INCORRECT ITEMS WITHIN 30 DAYS FROM THE DATE YOU RECEIVED THE ORDER.
ONCE WE RECEIVE THE PHOTOS, WE’LL ISSUE A RETURN LABEL TO YOU VIA EMAIL. ONCE THE AFFECTED ITEM IS SHIPPED BACK TO OUR WAREHOUSE, WE’LL SHIP YOU A REPLACEMENT. PLEASE REACH OUT TO OUR TEAM RIGHT AWAY BY EMAILING US AT THE EMAIL LISTED ABOVE. WE’LL RESOLVE YOUR ISSUE AS SOON AS POSSIBLE!
WE ARE NOT RESPONSIBLE FOR ANY DAMAGES TO ANY MERCHANDISE ONCE THE ITEM HAS BEEN WORN, USED, OR WASHED.
WHAT IF THE ITEM I ORDERED ARRIVES AND IT DOESN’T LOOK LIKE THE PHOTO ON THE STORE?
OFTEN TIMES THE IMAGES USED ON THE STORE ARE DIGITAL MOCK-UPS OF WHAT THE PRODUCT IS INTENDED TO LOOK LIKE. THIS WILL TYPICALLY VARY ONCE THE PRODUCT IS CREATED AND SHIPPED OUT.
FEEL FREE TO REACH OUT TO OUR TEAM IF YOU FEEL THAT THE PRODUCT YOU RECEIVED DIFFERS GREATLY FROM THE DIGITAL MOCK-UP ON THE STORE. BE SURE TO SEND A PHOTO OR TWO SO OUR TEAM CAN SEE THE DIFFERENCE TO BETTER HELP YOU.
This privacy notice discloses the privacy practices for www.shopwithzody.com. This privacy notice applies solely to information collected by this website. It will notify you of the following:
- What personally identifiable information is collected from you through the website, how it is used and with whom it may be shared.
- What choices are available to you regarding the use of your data.
- The security procedures in place to protect the misuse of your information.
- How you can correct any inaccuracies in the information.
Information Collection, Use, and Sharing
We are the sole owners of the information collected on this site. We only have access to/collect information that you voluntarily give us via email or other direct contact from you. We will not sell or rent this information to anyone.
We will use your information to respond to you, regarding the reason you contacted us. We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request, e.g. to ship an order.
Your Access to and Control Over Information
You may opt out of any future contacts from us at any time. You can do the following at any time by contacting us via the email address or phone number given on our website:
- See what data we have about you, if any.
- Change/correct any data we have about you.
- Have us delete any data we have about you.
- Express any concern you have about our use of your data.
We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline.
Wherever we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a lock icon in the address bar and looking for "https" at the beginning of the address of the Web page.
While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment.
Shop with Zody may collect and store persistent identifiers (e.g., cookies, IP addresses, etc) from Children without parental consent for the purpose of supporting the internal operations of the Services or as otherwise permitted under COPPA.
COLLECTION AND USE OF CHILDREN'S PERSONAL INFORMATION:
Shop with Zody may collect and store other personal information about Children if this information is submitted by a Child with prior parental consent or by the parent or guardian of the Child. If a Service is directed to the children under COPPA, we may ask users to verify their dates of birth before collecting any personal information from them.
Shop with Zody may collect and store the following types of personal information about a Child when submitted by a Child with prior parental consent or by the parent or guardian of the Child: first and/or last name, email address, parent's or guardian's name, and parent's or guardian's email address. Shop with Zody may also collect the Child's mailing address and/or telephone number when necessary to respond to an inquiry or fulfill a transaction, such as shipping.